Shipping policy
Last updated: October 27, 2026
Feather & Field is operated by Don Tutch LLC, Anchorage, Alaska.
Made to order
Our mugs are printed on demand: each one is made after you order it by our print partner (through Printify) and shipped to you from their production facility in the United States.
Where we ship
We ship to addresses in the contiguous United States (the lower 48 states and Washington, DC) and to Alaska. We don't ship to Hawaii, Puerto Rico, US territories or APO/FPO addresses at this time, and we don't ship internationally, including to Canada.
Production time
We hold each order for about 24 hours after you place it before printing starts. You can cancel within 12 hours of ordering for a full refund (see our Refund Policy). Printing and packing then usually take about 2 to 10 business days before your order is handed to the carrier. Business days are Monday to Friday, excluding US federal holidays.
Delivery time
- Lower 48 and DC: about 2 to 5 business days after your mug ships, so about 1½ to 3 weeks in total.
- Alaska: Alaska deliveries are slower. Allow about 7 to 12 extra business days, so about 3 to 5 weeks in total.
These are estimates, not guarantees, and can run longer during the late-November to December rush and in bad weather.
Shipping cost
- Lower 48, DC and Alaska: free on every order. The price you see on the mug is what you pay, plus any sales tax.
Your shipping cost is shown at checkout before you pay.
Multiple packages
Mugs in one order may ship separately and arrive on different days. You'll get tracking for each package.
Tracking
You'll get a shipping confirmation email with tracking once your order is handed to the carrier.
Holiday orders
For the best chance of delivery by December 25, please order by December 1 for the lower 48 and DC, and by November 17 for Alaska. These dates are estimates based on typical production and delivery times, not a guarantee. Weather and peak-season carrier delays can push delivery later.
If your order is delayed
If we can't ship within the time stated above, we'll email you before that time passes with a new shipping date. You can then choose to cancel for a full refund or agree to the new date. If the delay continues, we'll contact you again with the same choice.
Lost or stolen packages
If tracking hasn't updated for 7 business days, or it shows delivered but you can't find the package, contact us using the form on our Contact page or at snugandtidyshop+featherandfield@mail.grokbot.com. We'll look into it with the carrier and send a replacement or a refund.
Wrong address
Please check your address at checkout. If you need to change it, contact us within 12 hours of ordering. If a package is returned or can't be delivered because the address entered at checkout was wrong, we'll reship it at your cost, or refund the price of the mug minus our shipping cost.
Sales tax
Prices are in USD. Any sales tax that applies is calculated at checkout.
Contact
Use the form on our Contact page or email snugandtidyshop+featherandfield@mail.grokbot.com. Mailing address: Don Tutch LLC, PO Box 201474, Anchorage, AK 99520.